Returns and Exchanges:
The estimated delivery time frames in the following table is for reference only. Due to the Covid-19 restrictions and natural disasters from time to time, there may be a delay in estimated delivery.
| Location | Business Days |
| VIC | 3 – 5 |
| NSW, SA & ACT | 4 – 8 |
| QLD, NT, WA & TAS | 8 – 10 |
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 24 -48 hours after receipt of cleared payment).
Seller’s delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.
Pick up or arrange your own courier is not available. We try our best to deliver the SKUs to Australia wide. However, there are still a few postcodes that are undeliverable for some SKUs. An extra shipping fee will be charged for some vendor SKUs if the order can be delivered.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
If you do not receive your item within 12 business days, please submit the below form and one of our representatives will get back to you within 24-48 hours.